Pay my bill

If you have received a bill from us there are several payment options available to you including:

  • Online via our secure online payment portal for credit card payments (Visa, Mastercard)
  • Via Direct Debit using the details listed on your invoice
  • Via phone to one of our pharmacy staff (Visa, Mastercard)

If you are unsure why you have received a bill from us, it is most likely because you have received medications from us via one of our partner health services. A list of frequently asked questions about our charges can be found below.

Contact Us

If you would like to speak to someone about your account you can find our details on your invoice, alternatively, you can contact us at our WA office:

Frequently Asked Questions

What medication costs are involved with home-treatment?

The cost for your medications will depend on your health fund and whether or not the medication you have received is listed on the Pharmaceutical Benefits Scheme (PBS) for your condition. In the case that your health fund does not cover your medications, and you receive PBS listed medications, you will only be charged for the PBS co-pay amount. The co-pay amount will depend on whether you are a concession or pension card holder.

If your medication is not subsidised or funded by the PBS or by your health fund, your doctor and the pharmacy team will discuss with you about any costs involved.

Will it cost me more to have medications at home compared to in hospital?

No, medication costs for home treatment and private hospital treatments are the same. Bayview Health strive to make home-based infusions as cost-effective and accessible as possible and this includes partnering with View Health and health funds to keep costs lower or the same as private hospitals.

How will I know if I have an outstanding account if I am a c@h patient?

If you have any pharmacy costs associated with your treatment, your nurse will pass you your invoice when you have your next visit. If you have given chemo@home your email address we may also email your account to you.

I have reached my safety net, what should I do?

If you have reached your safety net for the year please make sure that the pharmacy knows, we can update your details in our system and make changes to your account if needed.

How do I pay my account?

We accept payment via EFT or via credit card.

If you wish to pay using your credit-card over the phone please call the pharmacy on (08) 6488 2290.

I would like to talk to someone about my account

If you have any queries about your account our team will be happy to talk to you. You can reach us by completing the “contact us” form or by calling us on (08) 6488 2290.